Refund Policy
Last updated: June 15, 2026
1. Our General Position
AgentScribe provides subscription-based content marketing services for real estate agents. Because content production begins immediately upon subscription — research, writing, and editing resources are committed from your first billing date — our fees are non-refundable as a general rule.
This policy exists because our costs are incurred upfront and the deliverables we produce are unique to each client. It is not designed to disadvantage clients; it reflects the economics of a productized service where labor is the primary input.
However, we recognise that genuine billing errors and technical failures do occur. The exceptions set out in Section 3 below exist precisely to protect you in those situations.
2. Standard Subscription Terms
The following apply to all subscription plans (Visible, Authority, and Dominant):
- Month-to-month billing. You are charged at the start of each billing cycle for the month ahead. No contracts, no lock-ins.
- Cancellation takes effect at cycle end. If you cancel, you retain access and receive all deliverables scheduled for the remainder of your paid period. No partial-month refunds are issued.
- Content already delivered is yours. All content produced and delivered prior to cancellation is permanently assigned to you regardless of subscription status, per our Terms and Conditions.
- No refunds for dissatisfaction with results. Organic content marketing compounds over 6-12 months. Cancelling before that window closes does not entitle you to a refund on the basis that you did not see the results you expected.
3. When a Refund May Be Issued
A refund will be considered only where all three of the following conditions are satisfied:
Condition 1 — Minimum Subscription Period
You must have been a paying subscriber for at least three (3) consecutive full billing months before the event giving rise to the refund claim. Refund requests made before this threshold will not be considered.
Why three months? This period ensures that (a) a meaningful volume of content has been produced and delivered, (b) any systematic issues would have become apparent through the normal delivery process, and (c) the request is not simply a change of mind dressed as a complaint.
Condition 2 — Genuine Error
The refund must relate to a genuine, verifiable error on AgentScribe's part. Qualifying errors include:
- ✓A duplicate charge — you were billed more than once for the same billing cycle
- ✓A charge made after a confirmed cancellation was processed on time
- ✓A billing amount that does not match your agreed subscription plan price
- ✓Complete non-delivery of content for a billing cycle through no fault of the client
The following do not constitute a genuine error for refund purposes:
- ✗Dissatisfaction with content quality (we have a revision process — use it)
- ✗Disappointment with organic search or lead results
- ✗A change in your business circumstances or marketing priorities
- ✗Forgetting to cancel before the next billing date
- ✗Delays caused by your failure to provide required approvals or access
Condition 3 — Timely Request
You must submit your refund request within 14 calendar days of the disputed charge appearing on your payment method. Requests submitted after this window will not be eligible for a refund, regardless of the nature of the error.
4. How to Request a Refund
If you believe you meet all three conditions above, follow these steps:
- 1
Email us at hello@agentscribe.net
Subject line: "Refund Request — [Your Name] — [Date of Charge]"
- 2
Include: your name, account email, charge date/amount, description of the error, and supporting evidence
- 3
We will review and respond within 5 business days. If approved, the refund is issued to your original payment method within 10 business days.
5. Refund Amount
Approved refunds are limited to the specific charge containing the error. We do not issue multi-cycle refunds unless multiple separate errors are independently verified. Refunds are issued to the original payment method only.
6. Chargebacks
Please contact us before initiating a chargeback. Filing a chargeback without exhausting our refund process will result in immediate account suspension. We reserve the right to contest any chargeback with evidence of services rendered. If found in our favour, you will be liable for the original charge plus any chargeback fees imposed on AgentScribe.
7. Relationship to Terms and Conditions
This Refund Policy forms part of our Terms and Conditions. In any conflict, the Terms and Conditions shall prevail.
8. Contact
AgentScribeEmail: hello@agentscribe.net
Website: agentscribe.net